TEALwatch® Troubleshooting Guide
Step by step help instruction for troubleshooting the system:
Is TEALwatch® turned "ON" and working?
Refer to Section 1.8 for verification,
if yes, continue, otherwise turn it "ON"…
Check software status (were you able to access it previously)
Refer to
Section 1.8.
Check IP address, did someone change it?
Refer to Section 1.5 &
Section 3.7.
Check hardware status LED indicator, flashing is good,
Solid ON or OFF bad
Refer to
Section 1.8.
How do I perform a hardware reset?
Refer to
Section 1.8.
Is there a battery, and do I need to replace it?
Refer to Section 6.3.
None of that worked, now what?
Contact TEAL Tech support (techsupport@teal.com)
to request a replacement module or
replacement Power/Divider PCBA
Replacement Module or Power/Divider PCBA needed.
Contact TEAL for replacement module, using the process steps
outlined below in the Advance replacement process section.
Advance Replacement Process:
-
Is an advance replacement for the Monitor Box or Power/Divider
PCBA needed?
-
Get TEALwatch® "build date" from silver &
black label on top of monitor box, located inside the PDU or
Power Subsystem.
-
Get PDU or Power Subsystem Part Number & Serial Number,
typically from the nameplate label located on the back panel
near the bottom of the unit.
-
Contact TEAL at 1-800-888-8325 and ask to speak with customer
service for a Return Material Authorization number.
-
TEAL’s customer service will provide you with a Return
Material Authorization Number.
-
Provide your Contact Information and ship-to address to TEAL.
-
TEAL can accept a Warranty PO, $0.00 PO, or credit card order
for tracking and non-warranty replacements. Note that credit
cards will not be charged without authorization or without notice.
Note you may need to contact your own internal parts department
or service group for a PO to be generated.
-
Please re-use the replacement parts packaging (with included
shipper document for warranty replacements) to return the faulty
item to TEAL.
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