Frequently Asked Questions (FAQs)
TEALwatch® Online Help
Frequently Asked Questions (FAQs) &
Troubleshooting Guide
1. Online Help Files
Help files and the Users Manual are available in two online locations:
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Embedded in the TEALwatch® power monitor user interface
web site, the Help tab is the tab in the rightmost location
(picture here) and is always available for reference within the
TEALwatch® interface screen. This online help manual is
loaded as part of the firmware for the TEALwatch®.
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This web site dedicated specifically to the TEALwatch®
power monitor,
www.tealwatch.com/manuals/index.htm, has the most
up to date and comprehensive manual and help files.
2. Frequently Asked Questions and Troubleshooting Guide
This section addresses frequently asked questions for the
TEALwatch® Power Monitor, including turn-on and start-up issues.
What is the TEALwatch® and what does it do?
Please refer to the TEALwatch® Users Manual,
Section 1.1.
Is there an ON/OFF switch?
No, there is no ON/OFF switch. The TEALwatch® is powered
internally from the power subsystem that it is installed in,
and it turns ON when power is applied to the power subsystem.
It turns OFF if power is removed from the power subsystem.
How much power does the TEALwatch® consume?
The TEALwatch® draws approximately 50W or less from the
power subsystem, which is basically negligible in the majority
of power subsystems that it will be installed in (which are
typically 10kW to 150kW systems). It draws the power that it
needs from the AC mains that it is monitoring.
How can I tell if the TEALwatch® is ON?
Please refer to the TEALwatch® Users Manual,
Section 1.8 and Section 2.1
How do I know its working?
Please refer to the TEALwatch® Users Manual,
Section 1.8.
What does the green status LED mean?
Please refer to the TEALwatch® Users Manual,
Section 1.8.2.
Where is the green status LED?
Please refer to the TEALwatch® Users Manual,
Section 1.8.2.
What does the orange Ethernet LED mean?
Please refer to the TEALwatch® Users Manual,
Section 1.8.2.
Where is the orange Ethernet LED?
Please refer to the TEALwatch® Users Manual,
Section 1.8.2.
What does the green Ethernet LED mean?
Please refer to the TEALwatch® Users Manual,
Section 1.8.2.
Where is the green Ethernet LED?
Please refer to the TEALwatch® Users Manual,
Section 1.8.2.
Where is the TEALwatch® located in the power subsystem?
Please refer to the TEALwatch® Users Manual,
Section 6.3.
How is the TEALwatch® connected internally?
Please refer to the TEALwatch® Users Manual,
Section 6.3.
How do I connect to the TEALwatch®?
Please refer to the TEALwatch® Users Manual,
Section 1.6
What do I use to connect the TEALwatch® to my computer?
Please refer to the TEALwatch® Users Manual,
Section 1.3
What do I use to connect the TEALwatch® to my network?
Please refer to the TEALwatch® Users Manual,
Section 1.3
What software do I need to install to run the TEALwatch®?
No special software is needed to install or operate the
TEALwatch® power monitor. With a TEALwatch®
integrated into your 3-phase power subsystem, the TEALwatch®
turns ON with power to the subsystem, and begins operating
automatically within about 60 seconds. All you need to do is
connect to the Ethernet port (please refer to the TEALwatch®
Users Manual,
Section 1.3) and use your standard Internet web browser software
to access the user interface (please refer to the TEALwatch®
Users Manual,
Section 1.6 and Section 3.2).
Do I have to load any software onto my PC?
No, all you need is your standard web browser software that
you use to access the Internet, such as Internet Explorer,
FireFox, or Netscape.
How do I see the "Live Data" available on the TEALwatch®?
Please refer to the TEALwatch® Users Manual,
Section 3.4.
What is the Java Applet?
Please refer to the TEALwatch® Users Manual,
Section 3.4.
How do I load the Java Applet?
Please refer to the TEALwatch® Users Manual,
Section 3.4.
Do I need Administration rights on my PC or Laptop to load the
Java Applet?
Please refer to the TEALwatch® Users Manual,
Section 3.4.
The TEALwatch® works on the network but not on my laptop.
What's different?
Please refer to the TEALwatch® Users Manual,
Section 1.3.
How do I adjust my Network settings on my laptop to see the
TEALwatch®?
Please refer to the TEALwatch® Users Manual,
Section 1.3.
I can't remember the IP address for the TEALwatch®.
What do I do now?
Please refer to the TEALwatch® Users Manual,
Section 1.4.
What is the data file?
Please refer to the TEALwatch® Users Manual,
Section 3.4.
How do I download a file, and why should I?
Please refer to the TEALwatch® Users Manual,
Section 3.4.
Can I download all the event data files at the same time?
Please refer to the TEALwatch® Users Manual,
Section 3.4.
What is the Trend Data?
Please refer to the TEALwatch® Users Manual,
Section 3.4.
How can I download the Trend data?
Please refer to the TEALwatch® Users Manual,
Section 3.4.
The data files seem to disappear when the unit loses power.
Please refer to the TEALwatch® Users Manual,
Section 3.4.
What does the data (swell, sag, transient. etc.) mean?
See the web-site
www.tealwatch.com/manuals/waveforms.htm for more information
on trigger events, data files, formats, viewer
How do I check the Real Time Clock?
Please refer to the TEALwatch® Users Manual,
Section 3.1 &
Section 3.8.
How do I set (and how often should I set) the Real Time Clock?
Please refer to the TEALwatch® Users Manual,
Section 3.8.
The Real Time Clock does not seem to be able to keep it setting,
what should I do?
Please refer to the TEALwatch® Users Manual,
Section 6.3.
Is there a battery, and do I need to replace it?
Please refer to the TEALwatch® Users Manual,
Section 6.3.
How do I change the settings for the trigger points?
Please refer to the TEALwatch® Users Manual,
Section 3.6.
How do I get the password to change the settings?
Please refer to the TEALwatch® Users Manual,
Section 3.6 &
Section 3.8
How do I change the IP address to one of our IP addresses?
Please refer to the TEALwatch® Users Manual,
Section 3.7.
How do I get the password to change the IP address?
Please refer to the TEALwatch® Users Manual,
Section 3.7.
How do I customize the settings?
Please refer to the TEALwatch® Users Manual,
Section 3.6,
Section 3.7, &
Section 3.8
How do I customize the name(s)?
Please refer to the TEALwatch® Users Manual,
Section 3.6
How do I use the group settings? And what are they?
Please refer to the TEALwatch® Users Manual,
Section 3.6
How do I perform a software or hardware reset?
Please refer to the TEALwatch® Users Manual,
Section 1.8.
Can I get a custom software interface for our company? Logo Label?
Please refer to the TEALwatch® Users Manual,
Section 2.3
My TEALwatch® is not responding, what do I do?
Step by step help instruction for troubleshooting the system:
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Is TEALwatch® turned "ON" and working?
Please refer to the TEALwatch® Users Manual,
Section 1.8 for verification, if yes, continue, otherwise
turn it "ON"…
-
Check software status (were you able to access it previously)
Please refer to the TEALwatch® Users Manual,
Section 1.8.
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Check IP address, did someone change it?
Please refer to the TEALwatch® Users Manual,
Section 1.5 & Section 3.7.
-
Check hardware status LED indicator, flashing is good, Solid ON or OFF bad
Please refer to the TEALwatch® Users Manual,
Section 1.8.
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How do I perform a hardware reset?
Please refer to the TEALwatch® Users Manual,
Section 1.8.
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Is there a battery, and do I need to replace it?
Please refer to the TEALwatch® Users Manual,
Section 6.3.
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None of that worked, now what?
Contact TEAL Tech support (techsupport@teal.com)
to request a replacement module or replacement Power/Divider PCBA
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Replacement Module or Power/Divider PCBA needed.
Contact TEAL for replacement module, using the process steps outlined below in the
Advance replacement process section.
- Advance Replacement Process:
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Is an advance replacement for the Monitor Box or Power/Divider
PCBA needed?
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Get TEALwatch® "build date" from silver & black
label on top of monitor box, located inside the PDU or Power
Subsystem.
-
Get PDU or Power Subsystem Part Number & Serial Number,
typically from the nameplate label located on the back panel
near the bottom of the unit.
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Contact TEAL at 1-800-888-8325 and ask to speak with customer
service for a Return Material Authorization number.
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TEAL’s customer service will provide you with a Return
Material Authorization Number.
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Provide your Contact Information and ship-to address to TEAL.
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TEAL can accept a Warranty PO, $0.00 PO, or credit card order
for tracking and non-warranty replacements. Note that credit
cards will not be charged without authorization or without notice.
Note you may need to contact your own internal parts department or
service group for a PO to be generated.
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Please re-use the replacement parts packaging (with included
shipper document for warranty replacements) to return the faulty
item to TEAL.
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